CrownGreen Privacy Policy

At CrownGreen Casino, we respect your privacy and are committed to protecting the personal data you share with us when you visit crowngreen.com or use our gaming services. This Privacy Policy explains what information we collect, why we collect it, and how we safeguard it. By registering an account or browsing our site, you agree to the practices described below. We at CrownGreen take data protection seriously and have designed this policy to be transparent and easy to understand.

Who We Are

CrownGreen Casino is owned and operated by Royal Flush Ventures Limited, registered in the Autonomous Island of Anjouan, Union of Comoros, under Commercial Register No. 15797. Our payment processing partner, Bravari Limited, is registered in England and Wales under company number 16277382, with its registered address at 85 Great Portland Street, First Floor, London, England, W1W 7LT. We operate under License ALSI-202411028-FI1 issued by the Government of the Autonomous Island of Anjouan. Throughout this policy, "we," "our," and "us" refer to Royal Flush Ventures Limited and its affiliates operating Crown Green Casino.

Information We Collect

When you create an account with us, we collect certain categories of personal information necessary to provide our services, verify your identity, and comply with legal obligations. We gather this data directly from you, automatically through your use of our platform, and sometimes from trusted third parties such as payment providers.

• We collect your full name, date of birth, email address, phone number, and residential address during registration.
• We gather payment and transaction details when you deposit or withdraw funds via Visa, Mastercard, Interac, Neteller, Skrill, Paysafecard, or other supported methods.
• We track your gaming activity, including games played, bets placed, wins, and losses, to improve our services and manage your account responsibly.
• We record your IP address, browser type, device information, and login timestamps for security and fraud-prevention purposes.
• We may collect identity verification documents such as government-issued ID, proof of address, or proof of payment when required under our Know Your Customer (KYC) procedures.
• We store communication records when you contact our customer support team via live chat or email.

How We Use Your Information

We use the personal data we collect for legitimate business purposes connected to operating Crown Green Casino and delivering a safe gaming environment. Our use of your data is limited to the purposes outlined below, and we do not sell your personal information to third parties.

• We use your data to create and manage your CrownGreen account, process deposits and withdrawals, and verify your identity.
• We use your information to administer our Welcome Bonus offers, VIP Club benefits, and other promotions you opt into.
• We analyze gaming activity to detect unusual patterns that may indicate problem gambling, fraud, or underage play.
• We send transactional emails and, where you have consented, promotional communications about new bonuses or tournaments.
• We use your data to comply with anti-money laundering (AML) regulations and licensing requirements under our Anjouan license.
• We retain support correspondence to resolve disputes and improve our customer service quality.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds: performance of our contract with you (our Terms and Conditions), compliance with our legal and regulatory obligations, our legitimate business interests in preventing fraud and improving our platform, and your explicit consent where required, such as for marketing communications.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties strictly for operational, legal, or regulatory purposes.

• We share payment data with processors like Bravari Limited and banking partners to complete your transactions securely.
• We disclose information to regulatory authorities, including the Government of the Autonomous Island of Anjouan, when legally required.
• We share data with identity verification providers to confirm your age and identity in compliance with KYC rules.
• We may disclose information to law enforcement agencies if required by a valid legal request.
• We use third-party analytics and hosting providers who process data strictly under our instructions and confidentiality agreements.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Our CrownGreen platform uses encryption protocols for sensitive data transmission, and we restrict internal access to personal information on a need-to-know basis. While we strive to maintain robust security, no system is completely infallible, and we encourage you to use strong passwords and keep your login credentials confidential.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, accounting, and regulatory reporting obligations. Typically, we retain account and transaction data for a minimum period required under our licensing framework, after which we securely delete or anonymize the information unless a longer retention period is required by law.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honoring these rights wherever applicable, and you can contact us at any time to exercise them.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct any inaccurate or incomplete information in your account.
• You can request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of data processing, such as marketing communications.
• You may withdraw consent at any time where we rely on consent as our legal basis for processing.
• You can request a copy of your data in a portable format where technically feasible.

Cookies and Tracking Technologies

We use cookies and similar technologies on crowngreen.com to enhance your browsing experience, remember your preferences, and analyze site traffic. Cookies also help us recognize returning players and tailor promotions such as our Welcome Bonus or VIP Club offers. You can manage or disable cookies through your browser settings, although doing so may affect certain site functionalities. For more details, please refer to our separate Cookie Policy.

International Data Transfers

As an international operator serving Canada and other CAD/EUR markets, we may transfer your personal data across borders to affiliates, payment processors, or service providers located outside your country of residence. Whenever we transfer data internationally, we take reasonable steps to ensure it receives an adequate level of protection consistent with this Privacy Policy.

Children's Privacy

Our services are strictly intended for individuals who have reached the legal gambling age in their jurisdiction, and we do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data and close the associated account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this page periodically. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we collect, use, or protect your personal data, or if you wish to exercise any of your privacy rights, please reach out to our support team. We are available 24/7 via live chat, or you can email us directly at [email protected]. Our team responds promptly to all privacy-related inquiries and is committed to resolving your concerns efficiently.