CrownGreen Terms and Conditions

Welcome to Crown Green Casino. These Terms and Conditions ("Terms") govern your access to and use of our website, crowngreen.com, and all services, games, and promotions offered through our platform. By creating an account or using any part of our site, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of this document, you must refrain from using our services.

About Our Operator

At CrownGreen, we are operated by Royal Flush Ventures Limited, a company registered under the Commercial Register of the Autonomous Island of Anjouan, Union of Comoros. Our payment processing is facilitated by Bravari Limited, registered in England and Wales. We hold License ALSI-202411028-FI1, issued by the Government of the Autonomous Island of Anjouan, which authorizes us to offer online gambling services. Our Crown Green platform operates in full compliance with the regulatory framework established by this licensing authority.

Eligibility Requirements

To use our services, you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher. We primarily serve players in Canada, and our site is localized with Interac support, CAD currency, and content available in both English and French. You must register only one account with us, and you must provide accurate, current, and complete information during registration. We reserve the right to verify your identity and reject or suspend accounts that violate these conditions.

Account Registration and Security

When you register with Crown Green Casino, you agree to:

Provide truthful personal and financial information
Keep your login credentials confidential and secure
Notify us immediately of any unauthorized access to your account
Refrain from creating multiple accounts or allowing third parties to use your account

We at CrownGreen reserve the right to suspend or close any account found in breach of these obligations, including accounts used for fraudulent activity, bonus abuse, or collusion.

Deposits, Withdrawals, and Payment Methods

Our accepted payment methods include Visa, Mastercard, Interac, Bank Card, Neteller, Paysafecard, Skrill, Bank Transfer, Google Pay, and Apple Pay. The minimum deposit at our Crown Green platform is C$30, and the minimum withdrawal amount is C$30, depending on the selected method. We process withdrawal requests typically within one hour, though in certain circumstances this may extend up to five banking days due to verification requirements or public holidays.

Our CrownGreen withdrawal limits are set at CAD 15,000 per day, CAD 30,000 per week, and CAD 75,000 per calendar month, unless otherwise stated in specific promotional terms. Jackpot and progressive game payouts are capped at CAD 75,000 cumulatively unless we specify a higher limit at our sole discretion for particular promotions or VIP players.

Bonuses and Promotional Terms

Our Crown Green welcome bonus package consists of three tiered offers. The first welcome bonus provides 100% up to $1,500 plus 100 free spins on Big Heist by Booongo, requiring a minimum deposit of $30. The second offer provides 75% up to $3,000 plus 75 free spins on Gold Express, while the third offers 50% up to $1,500 plus 50 free spins on Hawaii Riches. All deposit bonuses carry a 40x wagering requirement applied to the combined bonus and free spin winnings, and must be fulfilled within 5 days of activation. The maximum bet permitted while wagering any bonus is $7.5.

We at CrownGreen also offer ongoing promotions, including Daily Cashback up to 15%, Monday Kickstart, Wednesday Thrills, Golden Friday, and Victoria Crown Celebration. VIP-exclusive offers such as High Roller, VIP Tuesday Power, VIP Midweek Rush, and VIP Weekend Boost are reserved for qualifying loyalty tiers. We reserve the right to amend, withdraw, or cancel any promotion at our discretion, and bonus terms specific to each offer will always take precedence over these general Terms.

VIP Loyalty Program

Our loyalty program rewards consistent play through a points-based system, where you earn 1 point for every $15 deposited, with additional milestones for weekly and monthly activity. Our Crown Green VIP structure includes five tiers: Chamber, Manor, Estate, Royal, and Crown Reserve. Each tier unlocks progressively greater benefits, including increased withdrawal limits, dedicated VIP managers, personalized bonuses, faster withdrawals, and access to exclusive branded games and offline events. We determine tier qualification based on deposit activity and point accumulation, and we may adjust tier benefits at our discretion.

Game Fairness and Providers

We partner with over 78 game providers, including Pragmatic Play, Yggdrasil, Betsoft, BGaming, and Booongo, alongside approximately 10 live dealer studios such as Pragmatic Play Live, Evoplay, and Vivo Gaming. Our library includes slots, roulette, blackjack, baccarat, video poker, crash games, and live game shows. We do not currently offer sports betting or virtual sports wagering. All games on our platform are provided by licensed, independently audited suppliers to ensure fair outcomes.

Responsible Gaming

We are committed to promoting responsible gambling practices. You may request deposit limits, time-outs, or self-exclusion at any time by contacting our support team. We encourage you to gamble only with funds you can afford to lose and to treat gaming as entertainment rather than a source of income.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to our platform. We shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services, including losses resulting from technical failures, connectivity issues, or third-party payment delays, except where such liability cannot be excluded under applicable law.

Account Termination

We reserve the right to suspend or terminate your account at our sole discretion, particularly in cases involving fraud, breach of these Terms, multiple accounts, or abuse of bonus offers. Where we close an account due to our own error or for commercial reasons unrelated to misconduct, we will return your verified account balance.

Changes to These Terms

We may update these Terms periodically to reflect regulatory changes or operational updates. Continued use of our site after changes are published constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically to stay informed.

Contact Us

If you have questions regarding these Terms, our customer support team is available 24/7 via live chat and email at [email protected]. We support both English and French-speaking players and aim to resolve all inquiries promptly and transparently.